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How you will spend your time: - Remote subcontractor management: checking in on job progress, meeting job completion deadlines, understanding/creating change orders and communicating that to customers - General Contractor admin support: processing billing, requesting payment for subcontractors - Customer support: updating customers on job progress, addressing questions and concerns We are ONLY looking for someone who has worked in the Construction world.You will need to know how to understand quotes, calculate and order materials, and gain the trust and respect of subcontractors.
(VERY IMPORTANT THING) Requirements as an employee: ezhome was cofounded in 2015 by two very successful serial entrepreneurs. We're looking for a main point of contact and primary person responsible for keeping our customers satisfied and contractors productive for a specific product portfolio.
(e.g., creating a change order for a quote, helping a contractor navigate the completion of a job when unexpected elements arise, and much more) - there is lots of variation and no time to get bored doing this job!
*Able to successfully work cross-functionally with multiple stakeholders within a given day (e.g., Customers, Sales, Managers) and communicate effectively with all parties *Some customer support, retention, or escalations experience, and a strong comfort level with helping customers through the tough situations The hours: We are looking for someone who can work full time during PST business hours.
This is a 45 hour/week role and candidates MUST be fully available M-F 8am-pm PST (with breaks), as well as some rotational Saturday availability.
We're looking for exceptional organizational and project management skills to care for our customers and contractors alike, end-to-end.